Refund and Return Policy for Franxix Fashion Brand

Introduction

At Franxix, we want you to love your purchase. If for any reason you’re not completely satisfied with your order, we offer a straightforward return and refund process. Please read our policy below to ensure a smooth and hassle-free experience.

Return Policy

1. Eligibility: Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
2. Condition: Products must be in their original condition—unworn, unwashed, and with all tags attached. We do not accept returns on items that show signs of wear, damage, or alteration.
3. Non-Returnable Items: Sale items, gift cards, and custom-made pieces are non-returnable and non-refundable. Please note that we cannot accept returns on undergarments for hygiene reasons.
4. Return Process: To initiate a return, please contact our customer service team at customer.service@franxix.com with your order number and the reason for the return. Once approved, we will provide you with a return authorization and instructions on how to send your item back to us.
5. Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or damaged. We recommend using a trackable shipping method, as Franxix is not responsible for returns lost in transit.
6. International Returns: For international orders, customs fees, duties, and taxes are non-refundable. Customers are responsible for all return shipping costs.

Refund Policy

1. Processing Time: Once we receive your returned item and inspect its condition, we will process your refund within 7-10 business days. You will receive a confirmation email once your refund has been issued.
2. Refund Method: Refunds will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
3. Partial Refunds: In some cases, only partial refunds may be granted. This includes items that are returned after 30 days or are not in their original condition (e.g., damaged, missing parts not due to our error).

Exchange Policy

1. Exchanges: If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. We do not offer direct exchanges at this time.
2. Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at customer.service@franxix.com. We will provide a replacement or issue a full refund, including return shipping costs.

Final Sale and Non-Refundable Items

1. Final Sale Items: Items marked as “Final Sale” are not eligible for return or refund. Please check the product description before making a purchase.
2. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Contact Us

If you have any questions about our return and refund policy, please feel free to contact our customer service team:

• Email: customer.service@franxix.com
• Phone: +228 71 65 47 86
• Address: Assiyeye, Hedzranawoe, Lome, Togo

We value our customers and strive to provide a seamless shopping experience. Thank you for choosing Franxix, and we appreciate your understanding of our return and refund policy. received your refund yet, please contact us at customer.service@franxix.com